VIA is looking for talented individuals seeking a job in the veterinary technology market.  Please email resumes and cover letter to careers@viainfosys.com.

 Current positions available:

--------------------------------------------------------------------------------------------------------

Position:      Software Implementation Specialist

Location:     Remote

VIA Information Systems, a division of VCA ANTECH (NASDAQ: WOOF), is seeking a Software Implementation Specialist to provide training and installation of VIA Practice Management Software to veterinary hospitals. We are looking for a performance-oriented person that is technically savvy and able to travel to client sites for week-long training sessions with veterinary hospital staff.

The Software Implementation Specialist will act as the primary point-of-contact for new client accounts and will lead the software implementation process. Responsibilities include training, coordinating installation dates, and managing all installation activities. The Implementation Specialist will travel onsite to train hospital staff, configure the software during the training and installation process, assist the practice on the go-live day, and continue the client relationship beyond implementation to ensure future rollout activities and training are successful.

Additional Responsibilities:

• Masters an extensive knowledge of the veterinary hospital workflow, operations, and processes

• Manages implementation timelines to efficiently move the client through the implementation process

• Develops customized training materials

• Creates documentation to enhance the client experience

• Assists with support of client accounts

• Up to 80% travel is required

• Evening and weekend work is required as necessary

Background:

• Loves to work with people and is a teacher at heart

• Strong work ethic and doesn’t stop until the job is done

• Relevant experience providing onsite training for software/hardware systems

• Excellent communication skills; able to talk to hospital owners and all staff levels

• Loves to travel and is able to spend several days at client sites

• Energetic and a leader that strives in challenging situations

• Strong project management skills

• Experience working in a veterinary hospital environment

• Motivated, goal oriented, and has a high level of initiative

• Plans and carries out responsibilities with minimal direction

• Team player

• Software and computer oriented and technologically savvy

Preferred:

•  Undergraduate degree

• Veterinary experience

• Project Management or Account Management experience

Benefits:

401K Savings Plan

Medical and Dental Insurance

Paid Vacations

Please email resume and cover letter to careers@viainfosys.com. 

--------------------------------------------------------------------------------------------------------

Position:          Technical Support Specialist

Location:         Frisco, TX

VIA Information Systems, a division of VCA ANTECH (NASDAQ: WOOF), is seeking adynamic, results oriented individual to join our Customer Support team.  VIA is a provider of veterinary practice management software used in the daily operations of veterinary hospitals.  This full-time position is located at our offices in Frisco, Texas.

The Technical Support Specialist should have 5+ years of related experience providing phone-based technical support for business applications.  We are seeking a performance-oriented person that will receive in-bound customer calls for technical support, provide prompt resolution via phone and email, and can comfortably interact with veterinarians and veterinary staff.  The candidate should possess a strong foundation in Microsoft Windows technologies and networking and be skilled in systemic troubleshooting and problem resolution.

Responsibilities:

• Field inbound calls and emails from clients requesting technical support assistance

• Maintain an extensive knowledge of the software and hardware product offerings

• Identify, correct, or advise on operational issues in client computer systems

• Provide software training and assist with product documentation

• Understand veterinary hospital workflow, operations, and processes

• Available for 24/7 on-call rotation

Skills:

• Excellent written and oral communication skills

• Technologically savvy with Microsoft software and PC based hardware

• Natural problem-solver that can promptly assess technical issues and provide resolution

• Strong work ethic and results driven

• Commitment to providing exceptional customer service and providing measurable results that demonstrate quality customer care

• Motivated, goal oriented, high level of initiative and a strong desire to learn

• Plans and carries out responsibilities with minimal direction

• Ability to work independently and as part of a team in a fast-paced environment

Preferred:

• Undergraduate degree

• 5 years Customer Support experience

• Experience working in a veterinary hospital environment is desirable

Benefits:

401K Savings Plan
Medical and Dental Insurance
Paid Vacations

Please email resume and cover letter to careers@viainfosys.com. 

--------------------------------------------------------------------------------------------------------

Position:      Technical Support Specialist – Hardware and Software – Level 1

Location:      Frisco, TX

VIA Information Systems is seeking a hardware-oriented Technical Support Specialist to support our business software operating in Microsoft Windows PC environments.  VIA, a division of VCA ANTECH, is a provider of veterinary practice management software used in the daily operations of veterinary hospitals.  This full-time position is located at our offices in Frisco, Texas.

The Technical Support Specialist should have 2 to 5 years of experience supporting Microsoft Desktop Technologies and familiarity with Microsoft Server operating systems and SQL Server.  We are seeking a performance-oriented person that will receive in-bound customer calls for technical support, provide prompt resolution via phone and email, and can comfortably interact with veterinarians and veterinary staff.

The candidate should possess a strong foundation on the basics of PC server hardware and networking and be skilled in systemic troubleshooting and problem resolution.  A solid understanding of networking principles – Ethernet, simple routing and switching technologies, name resolution, IP addressing and subnets is required.

Responsibilities: 

• Field inbound calls and emails from clients requesting technical support assistance

• Provide technical support on our software and hardware offerings

• Identify, correct, or advise on operational issues in client computer systems

• Provide software training and assist with product documentation

• Assist with configuration of client hardware systems

• Understand veterinary hospital workflow, operations, and processes

• Available for 24/7 on-call rotation

Skills:

• Excellent written and oral communication skills

• Technologically savvy with Microsoft products and hardware

• Natural problem-solver that can promptly assess technical issues and provide resolution

• Strong work ethic and results driven

• Commitment to providing exceptional customer service and providing measurable results that demonstrate quality customer care

• Motivated, goal oriented, high level of initiative and a strong desire to learn

• Plans and carries out responsibilities with minimal direction

• Ability to work independently and as part of a team in a fast-paced environment

Preferred:

• Undergraduate degree

• 2-5 years Customer Support experience

• Experience working in a veterinary hospital environment is desirable

Benefits:

401K Savings Plan
Medical and Dental Insurance
Paid Vacations

Please email resume and cover letter to careers@viainfosys.com. 

Copyright © 2011 VIA Information Systems