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VIA is looking for talented individuals seeking a job in the veterinary technology market. Please email resumes and cover letter to careers@viainfosys.com.

Current positions available:

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Position: Technical Support Specialist

Location: Frisco, TX

VIA Information Systems is seeking a dynamic, results oriented individual to join our Customer Support team. VIA, a division of VCA ANTECH, is a provider of veterinary practice management software used in the daily operations of veterinary hospitals. This full-time position is located at our offices in Frisco, Texas.

The Technical Support Specialist should have 5+ years of related experience providing phone-based technical support for business applications. We are seeking a performance-oriented person that will receive in-bound customer calls for technical support, provide prompt resolution via phone and email, and can comfortably interact with veterinarians and veterinary staff. The candidate should possess a strong foundation in Microsoft Windows technologies and networking and be skilled in systemic troubleshooting and problem resolution.

Responsibilities:

Field inbound calls and emails from clients requesting technical support assistance
Maintain an extensive knowledge of the software and hardware product offerings
Identify, correct, or advise on operational issues in client computer systems
Provide software training and assist with product documentation
Understand veterinary hospital workflow, operations, and processes
Available for 24/7 on-call rotation

Skills:

Excellent written and oral communication skills
Technologically savvy with Microsoft software and PC based hardware
Natural problem-solver that can promptly assess technical issues and provide resolution
Strong work ethic and results driven
Commitment to providing exceptional customer service and providing measurable results that demonstrate quality customer care
Motivated, goal oriented, high level of initiative and a strong desire to learn
Plans and carries out responsibilities with minimal direction
Ability to work independently and as part of a team in a fast-paced environment

Preferred:

Undergraduate degree
5 years Customer Support experience
Experience working in a veterinary hospital environment is desirable

Benefits:

401K Savings Plan
Medical and Dental Insurance
Paid Vacations

Please email resume and cover letter to careers@viainfosys.com.

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Position: Technical Support Specialist – Hardware and Software – Level 1

Location: Frisco, TX

VIA Information Systems is seeking a hardware-oriented Technical Support Specialist to support our business software operating in Microsoft Windows PC environments. VIA, a division of VCA ANTECH, is a provider of veterinary practice management software used in the daily operations of veterinary hospitals. This full-time position is located at our offices in Frisco, Texas.

The Technical Support Specialist should have 2 to 5 years of experience supporting Microsoft Desktop Technologies and familiarity with Microsoft Server operating systems and SQL Server. We are seeking a performance-oriented person that will receive in-bound customer calls for technical support, provide prompt resolution via phone and email, and can comfortably interact with veterinarians and veterinary staff.

The candidate should possess a strong foundation on the basics of PC server hardware and networking and be skilled in systemic troubleshooting and problem resolution. A solid understanding of networking principles – Ethernet, simple routing and switching technologies, name resolution, IP addressing and subnets is required.