VIA 360Â° Implementation
The VIA 360Â° Implementation Approach is a milestone-based process forÂ installing the software, configuring the system for production rollout and completing initial training to insure a successful implementation. You will be assigned a VIA Account Manager who will manage the implementation and training of your practice. Every memberÂ of the VIA Account Manager team has previouslyÂ worked in veterinary hospitals inÂ management roles and maintainsÂ expert product knowledge.
The following 6 milestones are the core of the VIA 360Â° Implementation.
Planning and Assessment
Step 1: Â Define the objectives and scope of the implementation process and plans for migrating existing data into VIA, system configuration and staff training.
Step 2: Â Define the practice workflow and the customization of VIA’s workflow and establish the plan for paper-light or paperless rollout.
Step 3: Â Configure VIA to meet the defined practice workflow,Â customize user interface views, and complete preliminary implementation plan.
Step 4: Â The Account Manager will conduct a VIA readiness and IT system review to ensure that all preparations are verifiedÂ and ready for onsite training andÂ hosptial Go Live.
Training and Go Live
Step 5: Â All staff members are fully trained during multiple-day onsite training sessions, or through remote webinarÂ sessions,Â to achieve a successful systemÂ Go Live.
Step 6: Â Validate that the full system deployment has been completed, assessÂ conversion benefits and future trainingÂ or customization needs.Â
OnsiteÂ andÂ Online Training
Depending on your needs, we provide onsite trainingÂ packagesÂ which include multiple days ofÂ structured staff training sessions andÂ Go LiveÂ Day assistance.Â For facilitiesÂ withÂ multiple staff shiftsÂ additional VIA trainers may beÂ provided to assist with onsiteÂ training.Â Smaller facilitiesÂ with onlyÂ a few staff to trainÂ may benefit fromÂ our optionalÂ online webinar based training.
Data conversion is the process of moving your existing data into VIA.
This part of your implementation is performed by our data conversion specialists, who haveÂ successfully converted many differentÂ veterinary software platforms to VIA.
We provide an initial conversion for your evaluation and later a final conversion of your latest data for the hospital Go Live.