VIA 360° Implementation
The VIA 360° Implementation Approach is a milestone-based process for installing the software, configuring the system for production rollout and completing initial training to insure a successful implementation. You will be assigned a VIA Account Manager who will manage the implementation and training of your practice. Every member of the VIA Account Manager team has previously worked in veterinary hospitals in management roles and maintains expert product knowledge.
The following 6 milestones are the core of the VIA 360° Implementation.
Planning and Assessment
Step 1: Define the objectives and scope of the implementation process and plans for migrating existing data into VIA, system configuration and staff training.
Step 2: Define the practice workflow and the customization of VIA’s workflow and establish the plan for paper-light or paperless rollout.
Step 3: Configure VIA to meet the defined practice workflow, customize user interface views, and complete preliminary implementation plan.
Step 4: The Account Manager will conduct a VIA readiness and IT system review to ensure that all preparations are verified and ready for onsite training and hosptial Go Live.
Training and Go Live
Step 5: All staff members are fully trained during multiple-day onsite training sessions, or through remote webinar sessions, to achieve a successful system Go Live.
Step 6: Validate that the full system deployment has been completed, assess conversion benefits and future training or customization needs.
Onsite and Online Training
Depending on your needs, we provide onsite training packages which include multiple days of structured staff training sessions and Go Live Day assistance. For facilities with multiple staff shifts additional VIA trainers may be provided to assist with onsite training. Smaller facilities with only a few staff to train may benefit from our optional online webinar based training.
Data conversion is the process of moving your existing data into VIA.
This part of your implementation is performed by our data conversion specialists, who have successfully converted many different veterinary software platforms to VIA.
We provide an initial conversion for your evaluation and later a final conversion of your latest data for the hospital Go Live.