Technical Support Services

VIA Information Systems is committed to providing our customers with industry-leading customer service and support. Our support services are offered to fit your specific needs, ranging from software technical support up to hardware and network technical support for managing your entire computer system. Technical support is available via phone, email, and remote desktop assistance. Additionally, for situations involving support assistance after normal operating ours we offer Emergency Technical Support on a 24/7 basis (subject to after-hours per call rates).

Contact VIA Technical Support in the following ways:

  • Telephone:   469-365-1000 option 1
  • Fax:   214-436-4010
  • Email:   [email protected]
  • Online Request:   Submit below
  • Remote Desktop:   Submit below

Remote Desktop Assistance

Contact our Technical Support team at 469-365-1000 option 1 to request assistance. If your VIA Support Technician needs to remotely connect to your computer, you will provide them with a unique, one-time use, Splashtop SOS 9-digit code which you can obtain by clicking Download for your OS & then run to initiate the remote assistance screen-sharing session.

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Submit a Technical Support Request

If you wish to submit an online support request please complete the following information:




    Practice name

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    Share your feature requests

    We welcome your ideas on ways we can improve our system.  If you have a feature request please let us know.

    Feature Request