Use VIA Texting to keep in constant contact with your clients to confirm appointments, send treatment reminders, indicate a pet is ready for pickup, as well as send marketing campaign blasts and hospital updates.

Your hospital may currently use third party vendors for texting, who pull data from VIA but don’t tie back the results into your database. The beauty of VIA’s integrated texting is that all of your client text messages are tracked in your VIA records and available in one system. Our integrated offering keeps every text in the respective client’s Event Journal to fully track the text history and greatly simplify communication between your staff and clients.

In our newest release we have added more texting functionality and fixed all known issues. VIA will send texts to clients who have Pending Appointments and allow them to confirm or cancel back through text, which updates your Hospital Scheduler. The module can provide two different automated messages for confirmations, such as a friendly initial reminder to all clients one week before their appointment, with a more urgent follow up message two days prior, based on your preferences. The service will also send patient treatment reminder texts as well as any free form message you wish to communicate. 

Zoetis Fuse and Zoetis Reference Laboratories now integrate with VIA in a two-way fashion. Simply enter a laboratory request from several places in VIA, including invoices, SOAP treatment plan, patient file, or the Laboratory Queue. The request is provided to the Zoetis machines or Reference Labs and the completed results will automatically import into the patient’s medical record for review and signoff in VIA. Instantly see historical trends charts of key lab tests over the patient’s complete history.

Since our introduction of VIA Cloud in 2022, we have steadily grown our client base. Join the numerous hospitals who transitioned from our original server-based system to our new cloud offering. Receive all of the functionality you’re accustomed to but without the need for an in-house server.

VIA Cloud is powerful hospital software with all the functionality and flexibility you know and love, plus the benefits of being in the cloud. Simply put, VIA’s cloud computing provides fast, flexible data access, secure data redundancy, and powerful backend servers that we manage for you, to provide economies of scale to allow your hospital to operate more efficiently.

VIA provides a new, two-way functionality with Idexx VetConnect Plus. You can enter a lab request within VIA and all the information is provided to Idexx Reference Labs or VetLab Stations. The completed lab results will automatically import into the patient’s medical record for review and signoff in VIA. Instantly see historical trends charts of key lab tests over the patient’s complete history.

Dear VIA,

I would like to take the time to commend Christy and Mahabubul for their time and help setting up our cloud based system. We had an extreme set back in the beginning, due to our Hospital side of things, and they both worked lengthy hours to have us up and running by Monday morning. They both took the extra time to make sure I understood how to navigate and run the system. They were available at all hours the following week if we had any questions about how something worked.

You have a fantastic team and I am thankful they were willing to help us through this process.

Thank you for your time,
Stephanie Lockwood
High Point Animal Hospital

Use VIA in the cloud- powerful hospital software with the traditional interface you know and love, with all the benefits of being in the cloud. Simply put, VIA’s cloud computing provides fast, flexible data access, secure data redundancy, and powerful backend servers that we manage for you, to provide economies of scale to allow your hospital to operate more efficiently.

Use VIA automated texting to keep in constant contact with your clients to confirm appointments, send treatment reminders, indicate a pet is ready for pickup, as well as send marketing campaign blasts and hospital updates.

Our integrated texting keeps a record of each text sent in the respective client’s event journal and patient record to greatly simplify communication between your staff and clients.

All of us here at Pavilion want to thank you personally for the help we always receive when in your very capable hands!  When we reach out to you we get answers immediately.  Please let your superiors know how lucky they are to have you!!

Thanks,
Tina Chaney
Practice Manager

Howdy Jeff,

I LOVE, LOVE, LOVE VIA!!!

My team is still getting the hang of it, but they are doing great! Thanks for checking in. 

I am VIA’s greatest fan!

Beth Hammes
Practice Manager
Hickory Veterinary Hospital